General Information in Dental4Web

General Information in Dental4Web

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Find Your Way Around Dental4Web

Dental4Web is organised into main areas, from Patients and Management to Debtors & Marketing, Insurance, Setup and Laboratories, with everything appointment-related living in the Appointments page. Get familiar with common features like the Appointment Book toolbar & how to find your customer reference number.

This guide also covers how to download and install the Dental4Web Agent, which lets the browser communicate securely with devices such as HICAPS, Tyro and scanners.

Overview of the Main Areas & Modules 

Dental4Web has seven (7) main areas: Patients, Management, Debtors & Marketing, Insurance, Setup, Laboratories. Within each system area there are numerous modules.
  1. Everything related to the Appointment Book is in the Appointments page.

  2. You can access Patient‑file modules from the Patients area.

  3. Modules related to the Management of the systems features and business.

  4. Debtors & Marketing is the modules used to setup and send marketing queries, recalls, and debtor reminders.

  5. Use the modules in Insurance to set up and manage insurance companies and more

  6. Configure Business and Clinical settings in Location Setup.

  7. Setup and manage Laboratories

Common Features 

Take a look around and get a feel for the common features found in Dental4Web. 
  1. Navigation Bar: The Navigation Bar sits on the left side of every page. Here is a list of all the Main areas & modules within Dental4Web. 
  2. Pin: Click the pin icon to lock the navigation bar open. Click it again to switch back to showing the menu only when you hover.
  3. Refresh: The Refresh icon is also found in every page, use to refresh the Dental4Web page in view. (Not to be mistaken for Windows refresh.)
  4. Find: Use the find icon the search for a patient.
  5. Hamburger Menu: The Hamburger menu found on the right of every page. Once you click it, the panel stays open until you click it again to close. The hamburger menu includes multiple features usable in ONLY the current page and/or many options available regardless of what page you are viewing.
To pin or unpin, view modules listed from the Navigation Bar: 
  1. Use your mouse to hover over the bar, the navigation bar will open. 
  2. Click the Pin icon to keep the Navigation Bar open.

Hamburger Menu

To view / use / link to common features found in the Hamburger Menu: 
  1. Click on the Hamburger Menu icon
  2. Scroll through to find User Account information, Miscellaneous features such as Clock On & Clock Off, terminal pairing, download options, links to eSupport & Learning Centre, System information and more.

Feature Flash Video: Common Features

Find your Customer Reference Number in Dental4Web

The customer reference number (CRN) is a number Centaur uses to identify each practice.
The CRN is used to check current support contract, contact details, what modules and features are installed and previous contact between Centaur and the Practice.
When contacting Centaur, provide this number to streamline the process. 
  1. Within the About Dental4Web window:
    1. Click the hamburger menu > System Information > About
    2. See the Customer Reference

  2. In General Settings
    InfoClick here for General Setting Groups & Descriptions in Dental4Web

Landing Page

When opening Dental4Web, the last organisation used is memorised at the login.

Wrong Username &/or Password

Wrong usernames &/or passwords at Landing/Login page?

See alert icon and message  when incorrect username and/or password is entered.


Dental4Web Colour Palette

Multiple colours are available in Dental4Web, with 50 colours available to choose from.

Use them for:
Appointment Book Status: When creating an Appointment Book Status
Appointment Book Class: When creating an Appointment Book Class
Appointment Book Breaks: When creating individual Breaks or breaks in the template
Pre Booked (Pre-Set) Slots: When setting up your pre booked slots

Dental4Web AGENT Download

Agent Setup

Browsers have an inherent security design feature, not allowing an application (apps) in a browser to access local PC devices or other components (other than Printers) that protects against rogue / malicious behaviour.
"The Dental4Web AGENT purpose is to allow secure communication to devices via the browser apps."
eg. HICAPS/Tyro, Desktop Scanners, 3rd party Imaging links etc.

Windows protected your PC

Some PCs may encounter this warning:


If this is the case, please do the following:
  1. Click on More Info
  2. In the 2nd window, click Run Anyway
Important Information:

If Agent is not installed in Dental4Web on a computer

  1. Click the hamburger menu > Dental4Web AGENT download

    1. Select Show in folder when download is completed

    2. Double click the file to start installation

    3. Once installation has finished, you should be able to find it in the Notification area (lower right corner)
       
    4. If not, you can find the dental4web.agent from Start menu
    5. Double click or Click Open to launch D4web.agent

When Agent is not running or an update is needed

A popup message will appear when Dental4Web is started
  1. Click the Download latest AGENT link within the message
  2. Follow steps in Agent Setup above 

To turn off current version of D4Web.Agent

  1. Go to Notification area
  2. Right click on the D4Web.Agent icon > Exit
  3. Follow steps in Agent Setup above to reinstall/update

Navigating the Appointment Book

The Appointment Book Toolbar


Toolbar icons descriptions from left to right

  Go Backward by Week or Day 

Today 

 Date in view. Click  icon to drop Calendar

 Go forward by Day, Week, Month, 3Months, 6Months, 12Months

 Standby List

 Cancellation List 

Patient bookings via eAppointments

 eServices Patient Conflicts (icon is white when the list is empty)

 Find a patient and go directly to their file

 Location name

 Show Full screen
 Hamburger menu 

Icons ONLY visible when to Single Book View

 Show 1 to 9 days 

 Single Book View

  Book name

Icons ONLY visible when to Multi Book View.

 Show/ View 1 to 9 books on screen

 Move forward or backward when the number of books in group is larger than books in view

 Multi Book View

  Appointment Group name when in Multi book view 

Change Appointment Book View

Single Book View

Used to view one Book / Provider at a time for up to 9 days at a time.
  1. Click the navigation menu > Appointments
  2. Click Single Book View icon 
    1. Select number of days to view 

Multiple Book View

Used to view up to 9 Books / Providers at a time with the ability to scroll to more books. 
  1. Click the navigation menu > Appointments
  2. Click Multiple Book View icon
    1. Select number of books to view or the group to view

Multiple Location Book View

Only when a database is set up to view more than one location at a time is this feature available.
  1. Click the navigation menu > Appointments
  2. Select Location from drop list
    1. Select the location to view 

Grouped Book View

This feature is used to group selected appointment books into one view, rather than viewing all books simultaneously
See: Appointment Book Groups in D4Web