When creating E-mail and Letter templates, the path to the templates folder needs to be specified.
This is usually in a shared folder on the server. Example: \\server\Data\SharedData\Template\AutoTemplate
Set Automation Appointment Reminders, Recalls, Queries and Debtors E-mail
If using Automation for Appointment Reminders, Recalls, Queries and/or Debtors the e-mail send method should be selected.
File Attached RTF = The letter is sent as a file attached to the e-mail (not recommended)
HTML format =The letter will be sent in the body of the e-mail (recommended)