Clear Caches and Cookies in Different Browsers

Clear Caches and Cookies in Different Browsers

Quote
Your browser stores temporary files and data from websites you visit to help pages load faster on return visits. While this improves performance, it can occasionally cause issues when sites update their content or when you encounter unexpected errors.
Clearing your browser cache and cookies removes this stored data and forces your browser to download fresh content from the website. This can resolve issues such as:  pages not loading correctly, login problems, or display errors in Dental4Web. 
Follow the instructions below for your specific browser.

On Chrome 

  1. Click the 3 vertical dots on the top right corner 
  2. Click History 
  3. Click Clear browsing data on the left sidebar 
  4. In the popup that appears, select a "time range" and the options Cookies and other site data and Cached images and files 
  5. Click Clear data 

On Microsoft Edge 

  1. Click the 3 horizontal dots on the top right corner 
  2. Click Settings 
  3. Under the Clear browsing data option, click Choose what to clear 
  4. Select the checkbox Cookies and saved website data and Cached data and files 
  5. Click Clear now

On Firefox 

  1. Click the 3 vertical lines on the top right corner 
  2. Click History 
  3. Click Clear recent history 
  4. In the popup that appears, select a "time range" and the options Cookies, Cache, etc. 
  5. Click Clear Now 

On Safari 

  1. On the keyboard, press Command+Y 
  2. Click Clear browser history 
  3. In the popup that appears, select the time range and then click Clear History 

Keyboard Shortcuts 

The keyboard shortcuts for the same are: 
  1. For Windows, "Ctrl+Shift+R" 
  2. For Mac, "Command+Shift+E" 
Info
If you continue to experience issues after clearing your cache and cookies, please contact our support team for assistance. 
  2. phone: 02 9213 5000 ext. 2

    • Related Articles

    • View & Manage eServices Management Console Dental4Web

      eServices Management Console Found in the Appointment Book Toolbar: Click eAppointments or Click the hamburger menu > View eAppointments Scheduled eAppointments When an eAppointment is successfully scheduled, it will automatically appear in the D4Web ...

    • View & Manage eServices Management Console in Dental4Windows

      Listed below is how to view and manage scheduled eAppointments, ePayments transactions and managing eAppointment/Patient/ePayment conflicts. View and Manage Scheduled eAppointments When an appointment is successfully scheduled, it will automatically ...

    • Setup the eServices Portal

      Listed below is how to setup the eServcies portal, iFrame behavioral and edit email notifications. Setup the eService Portal The following steps are recommended completing before using the eService Portal. The eServices Portal currently hosts ...

    • Using Letters in Dental4Windows

      Create a letter for a patient, eSign a letter and view eSigned letters using an eSignature device. Create Letter for a Patient Letter templates are available from all patient files. Go to Patient Records > Letters tab Click Find icon / Press Crtl+F ...

    • National Dental Plan: Prerequisites and Getting Started Information

      National Dental Plan (NDP) is Australia's only payment plan integrated with the Dental4Windows/Dental4Web software which pays upfront. Buy Now Pay Later options available with NDP via Humm and / or Zip Prerequisites The National Dental Plan ...