eSupport Knowledge Base Navigation for Dental4Windows users

eSupport Knowledge Base Navigation for Dental4Windows users

Quote
As of August 4, 2025, the eSupport Knowledge Base for all Centaur Software products is housed in a single shared portal.
The portal contains "How to" instructions for all Centaur Software products, applications, and integrated solutions that we support.

Access the New Knowledge Base

From Dental4Windows

Click the menu > Help > eSupport
The link to the new Knowledge Base will be available as of build 5902 (Due week commencing 4/8/25)

For those wishing to remain on older builds:
  1. There is no additions or updates to articles in old knowledge base (Zendesk) as of 1/8/2025
  2. Link to the old Knowledge Base will stop on 31/8/2025. Please use direct URL to new portal

Direct URL to the Portal 

To access the portal from any device as of Monday 4/8/2025, use the following URL: 
https://centaursoftware.zohodesk.com.au

eSupport Knowledge Base (home) 

The Knowledge Base Categories

  1. Dental4Web - Dental4Web instructions for System Setup, New Features, FAQs, eLearning & overall "How to" instructions
  2. MediaWeb PACS - all MediaWeb PACS related "How to" instructions & New features
  3. Dental4Windows - Dental4Windows instructions for System Setup, New Features, FAQs, Learning Videos, overall "How to" instructions, Mediasuite Imaging included
  4. D4W Mobile App - Instruction for Mobile App users
  5. eServices - Instruction for the eServices Portal &  eAppointment, eForms, ePayments, eKiosk for both Dental4Windows & Dental4Web users
  6. Integrated Solutions - Instruction for Applications linked Dental4Windows & Dental4Web such as: NDP, Satora, PatientCare, Second Opinion
  7. D4W Marketing - Instruction for both Dental4Windows & Dental4Web users
Notes
Notes:
  1. Heading colours change (blue) as you hover over with your mouse.
  2. Instructions are now in article threads, meaning that instead of multiple articles for a subject, there is now in most cases only one (sometimes two) article threads that includes all instruction.
  1. Use your mouse to scroll through the list
    1. You may choose to select a Category from the KB sections
       in the navigation menu

  2. Once you have selected the product (i.e. Dental4Windows) 
  3. Select the section (i.e Staff Management) & sub section (i.e. Staff) 
    1. Some sections do not have a sub section and lead directly into the article list
    2. Some sections do not have a sub section or an article list and goes directly into the only article
  4. Next select the article required.
    1. Staff instructions are now in one article thread
  5. Move back and forth using the Category / Section / Sub Section 
Search for Sections, Articles, Topics within Articles
Idea
Tip:
It is recommended that you are in the product category first or else it will search all categories.
IdeaThe closer you are to your destination when you search, the fewer results you'll need to sort through
  1. Use the Search function to find an article thread

  2. Use the Table of Contents at the top of the Article thread to search & select the topic required or scroll through the full thread until you find what you are looking for
    1. Once you find the topic, you are able to use the scroll or the Up arrow to go back to top

Some Article threads also have links. Links can take you to:
  1. Related Articles (Article thread Name)
  2. Direct link to a topic within an article (direct URL to topic heading within an article thread)
  3. To external websites (Website addresses)
Info
Throughout the Articles, links are set within a blue info box. 

Article Introductions /Notes / Alerts / Warnings / Ideas

Quote
Article introductions & summaries are set in grey box
Notes
Please note notifications are set in a yellow box
Alert
Alerts are set in an orange box
Warning
Warnings (rarely required) are set in red box
Idea
Ideas/Tips are set in a green box

Download & / or Print 

  1. Download as PDF
  2. Print article 
  3. Expand to hide navigation list 


Notes
Notes:
  1. If you have any Zendesk Article URL links marked as favourites - those links will not work anymore. 
  2. We would love to know if we are doing it right. Let us know if you think an article was helpful (including this one) by selecting Yes or No at the bottom of the article threads 
Coming Soon: 
  1. Follow - Subscribe to receive notifications about articles
  2. My Area - Submitting Support Tickets directly to the support team

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