Below is information on How to find the Practice's Customer Reference Number, Windows 11 Information and how to validate the Dental4Windows database.

How to find the Practice's Customer Reference Number

When contacting Centaur, provide this number to streamline the process. 

1. Within Dental4Windows/PracticeStudio, go to the Help menu 
2. Click About
   
   
3. In the About window, see the Customer Reference #
   
   
4.  If this field is blank, check General Settings
5. Go Location Setup > General tab
6. Group: Other
7. Enter the Customer Reference Number into the Customer Reference # field
   

How to Start and Stop the Dental4Windows / Practice Studio Database Manually

The Dental4Windows/PracticeStudio database runs on the Server computer through a service that is either

Dedicated Server: Scheduled to start and shutdown automatically each day

Non-Dedicated Server: Starts/Ends upon manual opening and closing of the application on the Server

Below are other ways the database can be started and stopped manually.

BE AWARE stopping the database will result in all client computers with Dental4Windows/PracticeStudio running losing connection to the database and the application will close itself.

Dedicated Server

1. With a Dedicated Server install a lightning bolt icon should be on the desktop which that allows the start or shutdown the database.   
                         
2. Double click on this icon and, depending on what build of Dental4Windows / PracticeStudio, either a 
1. Grey window with options to  Start or Stop 
                                                           
2. Black window instructing to enter 1 to Start, or 2 to Stop
   
   
3. Wait a few moments for a message confirming the database has successfully started or stopped.

Non-dedicated server

1. As mentioned in the introduction, a non-dedicated Dental4Windows/PracticeStudio database is always started by launching Dental4Windows/PracticeStudio from it's icon
   
   
2. To shut it down, simply close the Dental4Windows/PracticeStudio application. It may take a few minutes for the database to shutdown.
3. To shutdown the database quickly, close the Dental4Windows/PracticeStudio application and right click on the lightning bolt icon in the task box found in the bottom right hand corner of your screen.
4. Click Shut down   
   
   

How to Validate the Dental4Windows Database

1. Go to the Server computer Desktop
   
2. Stop the Database services from running, see above for instructions
   
3. Find the desktop icon named D4w DB Validation       
                                                                       
4. Right click the D4w DB Validation icon > click Run as administrator 
                              
5. Click Validate button, note the tool may become unresponsive during the process, however will resolve itself when the validation is complete     
                                   
6. Once completed click Finish       
                                                                     

If the database validation tool produces any errors or fails please contact Centaur Support. 

How to Install a Dental4Windows / Practice Studio Client (Setup Factory)

Note: The below steps are only possible if D4W/PSS has previously been upgraded. If no upgrades have been run in the past, please Support. 

1. Open File Explorer
2. Go to \\%servername%\CSAdmin\D4w_Storage\CIK (install files)
3. Run the setup.exe
1. Click Next
2. License Agreement Window: Click I agree to the terms of this license agreement > Click Next
3. Installation Method Window: Click Complete > Click Next 
4. Installation Folder Window: Click Next
5. Application Mode Window: Click Client user > Click Next 
6. User ID Window: Select whichever User ID matches the role of this computer best > Click Next
7. Location Window: Select the Country the practice is based in > Click Next
8. Ready to Install Window: Click Install
1. Click OK if the below message(s) appear to continue with the install
1. Fail to install file. (#2, Line 226)
2. Could not create directory. (#1, Line 277)
2. Installation Completed Window: Tick the options applicable to this set up > Click Finish

Windows 11 Information

Click here for full details on this information.