SMS from Patients File in D4Web

Sending an SMS from Patient file can either be a free text entry or from a preset SMS template. The below instructions explain both.
Setup Patient Detail SMS Templates
Click the navigation menu > Debtors & Marketing > Mail Merge Setup page
Mail Merge Category: Patients
Select Location to view/save templates within
Click Set
Enter the name of the set, e.g. General SMS
- Highlight the set > Click Type
- Enter the name of the template, e.g. Birthday Wish
- Click OK
- Highlight the Type > Click Edit icon for SMS Template
- Mail Merge tab > Add Field > add input fields to the template
- Go to File tab > Save > Exit

![]()
- Select the Location(s) the template is available to, if applicable

Send SMS
- Click the navigation menu > Patients > Patients page
- Patient toolbar > Send SMS
- Select appropriate template from Type drop list or type text in field
Click SEND

Related Articles
Patients file & Insurances in D4Web
Insurance details for Health Funds which can also include: CBDS, DVA etc. and / or any other Insurance companies where a claim may be needed. Where to find the Patients Insurance information Click the navigation menu > Patients > Patients page > ...
SMS Manager: Managing SMS Replies in D4Web
The SMS Manager page holds all SMS replies from Appt reminders, Appt notifications, Patient records, Recalls & Queries. Where to find SMS Manager page Click the navigation menu > Management > SMS Manager page Managing SMS Replies... Sent from Appt ...
Managing SMS Replies in Dental4Windows
Managing replies from appointment reminders, and SMS's sent from Queries, Recalls and Patient details. Managing Replies from Appt Reminders When an SMS is sent from the Appointments and the Patient replies, the replies can be found in SMS Manager. ...
Setup Appointment SMS Templates in D4Web
Appointment messages are sent from the Appointment book, however the templates are setup in the Mail Merge page Where to find Mail Merge page Click the navigation menu > Debtors & Marketing > Mail Merge Setup page Setup Appointment Arrival SMS ...
General Settings for Group Patients in D4W
Find the General Settings via Location Setup > General tab > Group: Patients General Settings Alerts: when Alert is triggered by date, and date was missed, show on next D4W/PSS start? When a Patient Alert (see Add Alert to Patient File section) is ...