Upgrade Information for Dental4Windows

See instructions below for What Dental4Windows Build am I running?, Check if an Upgrade is available to run, Download and Run an Upgrade, Download Upgrade to run at a later time and System Error Code 0 when Upgrading Dental4Windows/PracticeStudio Client.

What Dental4Windows Build am I running?

Check the build you are running, from any screen within Dental4Windows.

Help menu > About
Within the 'About Dental4Windows SQL' window, the build number is located at the top right

Dental4Windows/PracticeStudio: Check if an Upgrade is available to run

Checking for updates can be completed both manually and automatically.

To turn on automated checks, see Activate the Internet Upgrade Feature

On a client computer, checking for updates is permitted, however downloading upgrades is only possible from the server.

Automated Check Prompt

Based on the frequency setup in Setup Internet Upgrade, the following prompt will appear on selected computers.

Yes: Proceed to check for updates

No: Do not check for updates

Don't prompt me again for 30 days on this computer: Tick to pause the prompt for 30 days on this computer

Don't prompt on all computer for 30 days: Tick to pause the prompt for 30 days on all computers

Manual Check

Go to Help menu > Check for Updates

Upgrade Status

If the system is already on the most up to date version, the following window will appear
If the system can be upgraded, the following window will appear

Mediasuite: Check for an Upgrade

Checking for updates can be completed both manually and automatically. To turn on automated checks, see Preferences - Application
section,

On a client computer, checking for updates is permitted, however downloading upgrades is only possible from the server.

Automated Check Prompt

Based on the frequency setup in Preferences - Application, the following prompt will appear on selected computers.

Yes: Proceed to check for updates

No: Do not check for updates

Don't prompt me again for 30 days on this computer: Tick to pause the prompt for 30 days on this computer

Don't prompt on all computer for 30 days: Tick to pause the prompt for 30 days on all computers

Manual Check

Go to Help menu > Check for Software Updates

Upgrade Status

If the system is already on the most up to date version, the following window will appear
If the system can be upgraded, the following window will appear

Download and Run an Upgrade

After checking for an upgrade, per Check for Internet Upgrade instructions above, follow the below steps.

Important Details

Complete these steps on the server computer
If prompted at any stage by a message about Antivirus, Firewalls or Spyware throughout the upgrade, select to unblock or allow to continue.

Select Download and Upgrade > Click Next

Files will begin to download, per the below window
Select Yes to continue with upgrade now
Follow the prompts until the Validate window appears
Select Full Validation > Click Next
In the next UPM window DO NOT click Upgrade button or any other button even if it looks like it has frozen or isnt responding, this is an automated process
The UPM window will close and continue when completed

Next, run the upgrade on each of your client computers

Database Mismatch message

Start D4W on a client computer.
A mismatch message will appear

Click OK
Follow the prompts (repeat at each client computer)

Download Upgrade to run at a later time

After checking for an upgrade, per Check for Internet Upgrade above and wanting to download but not process the upgrade yet, follow the below steps.
If a stoppage occurs in the following screens, follow the Manual Check for Updates steps to start again.

Download

Select Download Only > Click Next
After reading, click OK to proceed
Files will begin to download, per the below window

Run Upgrade

The following instructions must be completed on the Server computer.

Go to Help > Check for Updates
Click Next > Click Yes to proceed with upgrade
Follow the prompts until the Validate window appears
Select Full Validation > Click Next
In the next UPM window DO NOT click Upgrade button or any other button even if it looks like it has frozen or isnt responding, this is an automated process
The UPM window will close and continue when completed
Next, run the upgrade on each of your client computers

When an Upgrade States Dental4Windows/PracticeStudio is Running

Error

The 'Internet Upgrade' process has detected that you are still using 'Dental4Windows'.

To continue with Internet upgrade:

Close 'Dental4Windows' on all computers
Click YES and 'Dental4Windows' and related Sybase services will close

After 3 attempts the 'Internet Upgrade' process has failed to close 'Dental4Windows' and all related utilities. Please close these processes manually and try again.

Cause

This is likely due to the database still running or an instance of d4w97.exe / echat.exe running in the background.

Fix

Follow this guide on how to stop the database
If the database is stopped and the error remains, browse to the Task Manager processes

Press Ctrl+Alt+Del to access Task Manager
Select any instances of d4w97.exe or eChat.exe and click End Process

Click Yes to error message and the upgrade should continue

System Error Code 0 when Upgrading D4W/PSS Client

Error:

System Error code - 0 The operation completed successfully

Cause:

This error is usually caused by permission issues or the upgrade path not being configured correctly.

Fix:

Right click the D4W/PSS icon on the desktop and select Run As Administrator

If the error persists, ensure shared out files on the server are accessible.

Open File Explorer
In the address bar, type in \\ followed by the name of the server e.g \\myserver
Press Enter on the keyboard to load the shared folders on the server computer
If it doesn't or gives an error, please contact the practice's IT person to resolve

If shared out files are accessible and the error persists, contact Centaur Support.