Setup templates for Letter or E-mail reminders to patients that include details of their outstanding balances information.

Mail Merge Setup page

Click the navigation menu > Debtors & Marketing > Mail Merge Setup page

Customise the Debtor Reminder Period

1. If your invoices are due on the date of created invoice then reminder 1 period is 14 days later
2. If your invoices are due 7 days after creation then reminder 1 period is 7 + 14 = 21 days

1. If your invoices are due on the date of created invoice then reminder 2 period is 30 days later. (It assumes you previously sent the reminder 1 after 14 days)
2. If your invoices are due 7 days after creation, the reminder 2 after 7 + 30 = 37 days (It assumes you previously sent the reminder 1 after 21 days)

1. Mail Merge Category: Reminders to the Debtors
2. Highlight The 1st reminder
3. Change the Reminder Period # days
4. Repeat for each Reminder listed
   

Setup Manual Debtor Reminder Templates

1. Mail Merge Category: Reminder to the Debtors 
2. Reminders for Patients
   
3. Select The 1st Reminder
4. Type Name: The name of the reminder, this can be changed
   
   

Design Debtor Reminder Letter / E-mail Template

1. Click the Edit icon to design the E-mail and/or Letter Template
   
1. Place your curser in the position you wish to insert the input Field
   
2. Mail Merge tab > Click Add Field to insert Input Fields required from the list available (i.e. Current Date, Balance Information etc.)
   
3. Click to select field name (Ctrl key to select multiple rows) 
   
1. Repeat steps until you have added all input fields. (You are able to come back and add more if/when necessary at a later stage)
   
4. Click OK
   
   
2. Back in the Template:
   
1. Write/edit the template as required
   
2. File tab
   
3. Save > Exit