General Dental4Web Information

General information & descriptions about Dental4Web, including reference number, agent download

Find your Customer Reference Number in Dental4Web

The customer reference number is a number Centaur uses to identify each practice.

It is used to check  current support contract, contact details, what modules and features are installed and previous contact between Centaur and the Practice.

When contacting Centaur, provide this number to streamline the process. 

1. Within the About Dental4Web window:
   1. Click the hamburger menu > System Information > About
   2. See the Customer Reference
      
      
2. In General Settings
   

   See: General Setting Groups & Descriptions in D4Web (link coming soon)

Dental4Web AGENT Download

Agent Setup

Browsers have an inherent security design feature, not allowing an application (apps) in a browser to access local PC devices or other components (other than Printers) that protects against rogue / malicious behaviour.

"The Dental4Web AGENT purpose is to allow secure communication to devices via the browser apps."

eg. HICAPS/Tyro, Desktop Scanners, 3rd party Imaging links etc.

Windows protected your PC

Some PCs may encounter this warning:

If this is the case, please do the following:

1. Click on More Info
   
2. In the 2nd window, click Run Anyway

Important Information:

• Dental4Web Agent is installed automatically.
• It also runs automatically when computer is turned on
• The purpose of the following steps is for use on a "when required" basis 
  

If Agent is not installed in Dental4Web on a computer

1. Click the hamburger menu > Dental4Web AGENT download
   
   
1. Select Show in folder when download is completed
   
   
2. Double click the file to start installation
   
   
3. Once installation has finished, you should be able to find it in the Notification area (lower right corner)
    
4. If not, you can find the dental4web.agent from Start menu
   
5. Double click or Click Open to launch D4web.agent
   
   

When Agent is not running or an update is needed

A popup message will appear when Dental4Web is started

1. Click the Download latest AGENT link within the message
   
2. Follow steps in Agent Setup above 
   

To turn off current version of D4Web.Agent

1. Go to Notification area
   
2. Right click on the D4Web.Agent icon > Exit
   
3. Follow steps in Agent Setup above to reinstall/update
   
   

 

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