1. Dental4Web - Dental4Web instructions for System Setup, New Features, FAQs, eLearning & overall "How to" instructions
   
2. MediaWeb PACS - all MediaWeb PACS related "How to" instructions & New features for the Dental4Web user
   
3. Dental4Windows - Dental4Windows instructions for System Setup, New Features, FAQs, Learning Videos, overall "How to" instructions, Mediasuite Imaging included
   
4. D4W Mobile App - Instruction for Mobile App users
   
5. eServices - Instruction for the eServices Portal & eAppointment, eForms, ePayments, eKiosk for both Dental4Windows & Dental4Web users
   
6. Integrated Solutions - Instruction for Applications linked Dental4Windows & Dental4Web such as: NDP, Satora, PatientCare, Second Opinion
   
7. D4W Marketing - Instruction for both Dental4Windows & Dental4Web users
   

Navigating

Notes:

1. Heading colours change (blue) as you hover over with your mouse.
   
2. Instructions are now in article threads, meaning that instead of multiple articles for a subject, there is now in most cases only one (sometimes two) article threads that includes all instruction.
   

1. Use your mouse to scroll through the list
   
1. You may choose to select a Category from the KB sections in the navigation menu
   
   
2. Once you have selected the product (i.e. Dental4Web) 
   
3. Select the section (i.e Staff Management) & sub section (i.e. Providers) 
   
1. Some sections do not have a sub section and lead directly into the article list.
   
2. Some sections do not have a sub section or an article list and goes directly into the only article
4. Next select the article required.
   
1. All Provider instructions are now in one article thread 
   
   
5. Move back and forth using the Category / Section / Sub Section
   
   

Search

Search for Sections, Articles, Topics within Articles

Tip:

It is recommended that you are in the product category first or else it will search all categories.

The closer you are to your destination when you search, the fewer results you'll need to sort through

1. Use the Search function to find an article thread
   
   
   
   
2. Use the Table of Contents at the top of the Article thread to search & select the topic required or scroll through the full thread until you find what you are looking for
   
   
1. Once you find the topic, you are able to use the scroll or the Up arrow to go back to top
   
   

Links

1. Related Articles (Article thread Name)
   
2. Direct link to a topic within an article (direct URL to topic heading within an article thread)
   
3. To external websites (Website addresses)
   

Throughout the Articles, links are set within a blue info box. 

Article Introductions /Notes / Alerts / Warnings / Ideas

Article introductions & summaries are set in grey box

Please note notifications are set in a yellow box

Alerts are set in an Orange box

Warnings (rarely required) are set in red box

Ideas/Tips are set in a green box

Download & / or Print 

1. Download as PDF
   
2. Print article 
   
3. Expand to hide navigation list 
   
   

Notes:

1. If you have any Zendesk Article URL links marked as favourites - those links will not work anymore. 
   
2. We would love to know if we are doing it right. Let us know if you think an article was helpful (including this one) by selecting Yes or No at the bottom of the article threads
   
   
   

Coming Soon: 

1. Follow - Subscribe to receive notifications about articles
   
2. My Area - Submitting Support Tickets directly to the support team