Satora Data Analytics translates your siloed practice data with clarity and insight, presenting deep knowledge in digestible, easy-to-use dashboards and empowering you with the confidence to make informed, strategic decisions.

Your guide to everything Satora, from logging in, troubleshooting, navigation overviews, sidebar & filters explained

Logging In to Satora (Cubiko)

1. Check your inbox for an email from Cubiko inviting you to log in (check your spam/junk folder as well)
   
1. Please note this email link expires after 5 days: 
   
1. If you received this email more than 5 days ago, you can go to our login page app.cubiko.com.au 
   
2. Click on 'Forgot password?' to also set your password in the first instance
   
2. Click the link in the email and set up your password.
   
1. Your password must contain one Capital letter, one Number (0-9), and an extra symbol (!,@,#,$,%,^,&,*). It cannot contain your name  
   
2. We recommend not sharing accounts and each individual user having their own account/login
   
3. That way when it comes to setting up a two-step authentication it can be set up for that individual's mobile device
   
3. Once you have successfully created a password, you will need to use a two-step authentication to log into Cubiko.
   
1. You may not currently have a two-step authentication app, so you will need to download one before you can log in
   
2. A two-step authentication (2FA) app is a secure, time-based, one-time password authentication app on your mobile phone or desktop
   
3. We recommend using either Google Authenticator or LastPass Authenticator
   
4. You can find these in the Apple App Store or Google Play/Android Play store
   
4. Once you have downloaded the two-step authentication app, you will be prompted to 'Scan this QR code with Google Authenticator (or similar) app'
   
1. Open your authenticator app, and with the square capture area put it over the QR code on the login page after you've set your password
   
2. Once you have scanned the QR code, your app should take you to a screen that shows you a six-digit code
   
3. Enter this code into the Cubiko login screen. Note, this code is time-sensitive
   
5. Don't want to use an authenticator app? Set up SMS instead! 
   
1. In the event that you are unable to use an authenticator app to manage your two-step authentication, Cubiko offers:
   
1. the ability to send one-time login codes via SMS to your mobile phone
   
2. On the ‘Log in to Cubiko’ screen that shows the QR code, at the bottom of the screen, click I’d rather use SMS
   
3. Enter your phone number and click the Next button (‘>’). This will send a 6-digit code to your phone
4. Enter the code you received and click Next, then copy the recovery code to a safe place and click Next again
   
6. Congratulations! You should now be able to log in
   
1. So you don't have to enter the two-step authentication code each time, you can click 'remember this device for 30 days'
   

Common troubleshooting issues

1. Check that your mobile device's time is the same time as your computer
   If your mobile device is not on the same time as your computer, the two-step authentication code will not be the correct one to use on the login page
1. It refreshes every 60 seconds
   
2. Ensure that your phone is at the same time as your computer
   
2. Did you receive the login email more than 5 days ago?
1. The link in the email to set your password only lasts 5 days
   
2. If you received this email more than 5 days ago, you can go to our login page app.cubiko.com.au
   
3. Click on 'Forgot password?' to also set your password in the first instance
   

Satora Overview

Navigation

1. Clicking on the Satora icon at the top left of the page takes you back to the Satora home page
   
2. Use the Search button to quickly search metrics of pages within Satora
    
3. Use the Cabinet drop down list to navigate between the different cabinets within Satora 
   
4. See more on what is defined in Satora Cabinets 
   
5. Cabinet: Under the key tabs you will find what we refer to as a Cabinet. 
   
6. Each Cabinet contains a set of tiles that we refer to as metrics
   
7. Metric: As you click into the Cabinet you will see the tiles that we refer to as Metrics
   
8. If you have access to ore than one location, use this drop list to switch between locations
   
9. The [i] icon is indicative of a tooltip.
   
10. Hovering over this icon with the Satora data will give you a summary of what the metric you are looking at is. 
    
11. You will find the 3 dots at the top right of every metric, graph, table within Satora.
    
12. Click the dots to view the 2 selections available 
    
    

    Setup & Manage Favourites & My Dashboards in Satora 
    
    
    
13. The navigation sidebar is found on the left hand side:
    
14. The term Users in Satora refers to the list of professions as per setup with access in Dental4Windows/Dental4Web
    
15. (i.e. Dentist, Practice Manager) and their associated default roles 
    
16. The term Viewers in Satora refers to the providers / staff members  as per setup in D4W/D4Web
    
17. (i.e. Dr A Smith, Jo Blogg)
    

1. Click the Filter icon in the navigation sidebar
2. The filter icon is not present when in the home screen
   
3. The filter options vary depending on the metrics chosen