National Dental Plan: Prerequisites and Getting Started Information

National Dental Plan: Prerequisites and Getting Started Information

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National Dental Plan (NDP) is Australia's only payment plan integrated with the Dental4Windows/Dental4Web software which pays upfront.
Buy Now Pay Later options available with NDP via Humm and / or Zip

Prerequisites

  1. The National Dental Plan integrates with:
    1. Dental4Web Build 22.809 DB 5203 and higher
    2. Dental4Windows from Vi4 Build 4202. It is advisable to remain on the most up to date build for access to improvements as other browsers are not supported and may cause issues during the application process.
  2. The following browsers are compatible with the Humm Online Application.
    1. Internet Explorer (latest version)
    2. Microsoft Edge (latest version)
    3. Google Chrome (latest version)

Important Information

Ensure the applicant meets the below criteria set by Humm
  1. 18 years of age or older
  2. Australian citizen or Permanent resident
  3. Able to provide valid photo identification
    1. (DL) Driver’s License; or
    2. (APC) Aged Pension Card or
    3. (VPC) Veterans Pension Card
  4. Employment
    1. If permanently employed / self-employed must work at least 25 hours per week
    2. Otherwise available to Aged Pensioner and Veteran Affairs Pensioner
  5. Provide a bank account or credit card in their name
  6. Able to commit to paying a minimum deposit of 20%

Get Started with These Tips




Generating a Treatment Plan

Are you generating a treatment plan for all patients that require treatment?
The Treatment Plan is pivotal in educating a patient in the treatment that they require for their good oral health. It is highly recommended that a treatment plan is generated for all treatment.
There is a misconceived idea that treatment plans are only required for complex or high value treatment. Therefore many patients may not understand the importance to attend to tooth decay or periodontal treatment if they have not been presented with a treatment plan. Within Dental4Windows/Dental4Web a treatment plan can be automatically created when the patient’s treatment is charted.

Presenting the Treatment Plan

Presenting a treatment plan is not about selling the treatment but about educating the patient on the importance of the treatment that is required. 
We recommend considering the following as a starting point
  1. Use Patient Education tools to help explain the issues and plan
  2. Allow for time during appointments to discuss the plan in detail
  3. When unable to adequately discuss the treatment plan at the appointment
    1. Schedule either an additional appointment or phone call with the patient
    2. E-mail / Print the Treatment Plan and/or Case Presentation from Dental4Windows/Dental4Web
    3. E-mail / Print content from the Patient Education tools

Follow up Treatment Plans

It is advisable to follow up with patients that have not accepted treatment plans or completed treatment. It is considered a duty of care to follow up to see if the patient has any questions, concerns, queries or why they decided not to go ahead with the treatment.
We recommend contacting the patient a week after the treatment plan has been presented. A list of patients can be generated from the Treatment Plan Incomplete query.

Promoting National Dental Plan

Are your patients aware that you have a payment plan available?
Making patients aware of your payment options will help increase treatment acceptance.
We should never make assumptions on whether a patient can and cannot afford treatment.
You may like to consider the following:
  1. Arrange with your Website designer to add the payment options to your website  
  2. Ensure that the payment plan is printed at the bottom of the treatment plan   
  3. Attach the NDP Patient brochure to the treatment plan
  4. Signage is displayed throughout the practice 
Notes
Centaur Software offers free consulting and webinars for National Dental Plan customers. 
If you have not yet completed an NDP Consulting session, BOOK NOW.

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