Generate a Batch using a User-Defined Query

Once a User-Defined Query Template has been created Create a User-Defined Query Template, it will be available in the list of queries available in the Queries tab. 

1. Go to Debtors and Marketing > Queries tab
2. Type: Select the relevant query
3. Batch Name: Enter the name of the batch
4. Provider: Select a Provider or All Providers
5. Exclude the following categories: Ensure all patient categories to be excluded are selected
6. Excl. patients not seen in: Only enter a number to exclude patients not seen in as many months
7. ... and mailed this letter within: Only enter a number to exclude patients who have received this exact query in as many months
8. ... and have appts over next: Only enter a number to exclude patients who have upcoming appointments in as many days
9. Items: Only enter item(s) if the batch should only include patients who have had these items performed in the Period entered (below)
10. Period: If item(s) are present, this field relates to when the items were performed, if no items are entered, this field relates to the patients First Seen date
11. Click Retrieve
    
    
12. The filter associated with this User-Defined Query will appear, editing is possible, otherwise, click OK to proceed
    
    
13. Highlight: All Rows, or manually select those to include
14. Click Create Batch
    
    
15. Print/Send
1. Select Recall Letters
2. Click SMS
1. Click Select Ready
2. Click Send
   
   
3. Select all patients with nothing entered in the Printed column (unsent)
4. Select Recall Letters
5. Click E-mail
1. When using MSWord, go to Add-ins tab > Click Send
   
   
6. Select all patients with nothing entered in the Printed column (unsent)
7. Select Recall Letters
8. Click Print
1. When using MSWord, go to Add-ins tab > Click Print
   

Generate a Batch using Simple Query Wizard

Ensure the template(s) associated with Simple Query are updated to suit this campaign before sending.

1. Go to Debtors and Marketing > Queries tab
2. Type: Simple Query Wizard
3. Batch Name: Enter the name of the batch
4. Provider: Select a Provider or All Providers
5. Exclude the following categories: Ensure all patient categories to be excluded are selected
6. Excl. patients not seen in: Only enter a number to exclude patients not seen in as many months
7. ... and mailed this letter within: Only enter a number to exclude patients who have received this exact query in as many months
8. ... and have appts over next: Only enter a number to exclude patients who have upcoming appointments in as many days
9. Click Retrieve
   
   
1. Column: Select the field, e.g. Last Visit
2. Operator: Select from the list, e.g. > Than or Equal To
3. Value: Enter the value, e.g. 01/01/2017
   
4. Logical: Choose And to define a finish date of the search, or more filters such as Age (optional)
   
5. Treat NULL and Blank equivalently (recommended): This is ticked by default. If data is never entered in a field, it is considered a NULL field. If data was entered but deleted later, the field is considered Blank. Box ticked, the system will treat NULL fields and Blank fields equivalently. 
   
6. Click OK
   
   
10. Highlight: All Rows, or manually select those to include
11. Click Create Batch
    
    
1. Select Query Letters
2. Click SMS
1. Click Select Ready
2. Click Send
   
   
3. Select all patients with nothing entered in the Printed column (unsent)
4. Select Query Letters
5. Click E-mail
6. Enter Email Subject
   
   
7. When using MSWord, go to Add-ins tab > Click Send
   
   
8. Select all patients with nothing entered in the Printed column (unsent)
   
9. Select Query Letters
   
10. Click Print
1. When using MSWord, go to Add-ins tab > Click Print 

Generate a Batch using Extended Query Filter

Ensure the template(s) associated with Extended Query Wizard are updated to suit this campaign before sending.

1. Go to Debtors and Marketing > Queries tab
2. Type: Extended Query Wizard
3. Batch Name: Enter the name of the batch
4. Provider: Select a Provider or All Providers
5. Exclude the following categories: Ensure all patient categories to be excluded are selected
6. Excl. patients not seen in: Only enter a number to exclude patients not seen in as many months
7. ... and mailed this letter within: Only enter a number to exclude patients who have received this exact query in as many months
8. ... and have appts over next: Only enter a number to exclude patients who have upcoming appointments in as many days
9. Click Retrieve
   
   
1. Either paste a filter, click here for common filters, or use the Functions, Columns, Operators and Values to build one
2. Click OK
   
   
10. Highlight: All Rows, or manually select those to include
11. Click Create Batch
12. Print/Send
1. Select Recall Letters   
2. Click SMS
1. Click Select Ready
2. Click Send
   
   
3. Select all patients with nothing entered in the Printed column (unsent)
4. Select Recall Letters
5. Click E-mail
1. When using MSWord, go to Add-ins tab > Click Send
   
   
6. Select all patients with nothing entered in the Printed column (unsent)
7. Select Recall Letters
8. Click Print
1. When using MSWord, go to Add-ins tab > Click Print 
   

Generate a Treatment Plan Incomplete Query

The Treatment Plan Incomplete Query generates a list of patients who have an active (or inactive) Treatment Plan which has outstanding items on it over a period. 

Ensure the template(s) associated with Treatment Plan Incomplete are updated to suit this campaign before sending.

1. Go to Debtors and Marketing > Queries tab
2. Type: Treatment Plan Incomplete
3. Batch Name: Enter the name of the batch, e.g. November 2019
4. Plan Status: Select from either active or inactive
5. Provider: Select a Provider or All Providers
6. Exclude the following categories: Ensure all patient categories to be excluded are selected
7. Excl. patients not seen in: Only enter a number to exclude patients not seen in as many months
8. ... and mailed this letter within: Only enter a number to exclude patients who have received this exact query in as many months
9. ... and have appts over next: Only enter a number to exclude patients who have upcoming appointments in as many days
10. Period: The period refers to the date the Treatment Plan was created
11. Items: Enter item to only show patients with those specific items outstanding
12. Click Retrieve
    
    
13. Highlight: All Rows, or manually select those to include
14. Click Create Batch
    
    
15. Print/Send
1. Select Recall Letters
2. Click SMS
1. Click Select Ready
2. Click Send
   
3. Select all patients with nothing entered in the Printed column (unsent)
4. Select Recall Letters
5. Click E-mail
1. When using MSWord, go to Add-ins tab > Click Send
   
   
6. Select all patients with nothing entered in the Printed column (unsent)
7. Select Recall Letters
8. Click Print
1. When using MSWord, go to Add-ins tab > Click Print   
   

Generate a Query by Date and Procedures

Ensure the template(s) associated with Query by Date and Procedures are updated to suit this campaign before sending.

1. Go to Debtors and Marketing > Queries tab
2. Type: Query by Date and Procedures
3. Batch Name: Enter the name of the batch, e.g. Crowns in 2019
4. Provider: Select a Provider or All Providers
5. Exclude the following categories: Ensure all patient categories to be excluded are selected
6. Excl. patients not seen in: Only enter a number to exclude patients not seen in as many months
7. ... and mailed this letter within: Only enter a number to exclude patients who have received this exact query in as many months
8. ... and have appts over next: Only enter a number to exclude patients who have upcoming appointments in as many days
9. Period: The period refers to the date the treatment was completed (entered in Treatment tab)
10. Items: Enter item(s) to base the query on, e.g. 611-634
11. Click Retrieve
    
    
12. Highlight: All Rows, or manually select those to include
13. Click Create Batch
    
    
14. Print/Send
1. Select Recall Letters
2. Click SMS
1. Click Select Ready
2. Click Send
   
   
3. Select all patients with nothing entered in the Printed column (unsent)
4. Select Recall Letters
5. Click E-mail
1. When using MSWord, go to Add-ins tab > Click Send
   
   
6. Select all patients with nothing entered in the Printed column (unsent)
7. Select Recall Letters
8. Click Print
1. When using MSWord, go to Add-ins tab > Click Print  
   

Send Holiday/Christmas Greetings to Patients

Send Holiday/Christmas Greetings to Patients via D4W Marketing

Patients will only receive communication based on their Send To preferences, if sending via e-mail and they do not have this selected, they will not receive it. It is advised to use multiple communication channels where possible.

Set Patient Preferred Contact Method for Recalls / Queries / Marketing

Create a Holiday Greeting Query Template

As Holiday Greetings are sent every year, its best to create a User-Defined Query which will save the settings for the next time its to be used. To update an existing User-Defined Query filter see below section. 

1. Go to Debtors and Marketing > Queries tab
2. Queries menu > Create User-Defined Query
1. Name: Enter the name of the query, e.g. Holiday Greeting
2. Click Change Using Simple Query Wizard
   
   
1. Column: Last Visit 
2. Operator: > Than or Equal To
3. Value: Enter the first date to include patients from, e.g. 01/01/2019
4. Click OK
   
   
5. Click Exit
   
   

Create Letter, E-mail and/or SMS Holiday Greeting Templates

Create the Letter, E-mail and/or SMS template(s) to be sent to patients.

Create the Batch

The below example will generate a batch of all patients treated this year and will send via SMS, e-mail and Print. 

1. Go to Debtors and Marketing > Queries tab
2. Type: Select the query created for Holiday Greetings
3. Batch Name: Enter the name of the batch, e.g. 2019 Greetings
4. Provider: Select a Provider or All Providers
5. Exclude the following categories: Ensure all patient categories to be excluded are selected
6. Excl. patients not seen in: Leave blank
7. ... and mailed this letter within: Leave blank
8. ... and have appts over next: It's not recommended to exclude upcoming appointed patients
9. Period: This refers to the patients First Seen Date, enter the furthest date to include all patients, e.g. 01/01/1990
10. Click Retrieve
    
    
11. Highlight: All Rows, or manually select those to include
12. Click Create Batch
    
    
13. Print/Send
1. Select Recall Letters
2. Click SMS
1. Click Select Ready
2. Click Send
   
   
3. Select all patients with nothing entered in the Printed column (unsent)
4. Select Recall Letters
5. Click E-mail
6. When using MSWord, go to Add-ins tab > Click Send
   
   
7. Select all patients with nothing entered in the Printed column (unsent)
8. Select Recall Letters
9. Click Print
1. When using MSWord, go to Add-ins tab > Click Print   
   

User-Defined Query - Capture first year expenditures for patients

This is in place of working off the one template for Simple or Extended Queries, which require the user to overwrite previous templates in Mail Merge.

Create Query

1. Go to Debtors and Marketing > Queries tab
2. Queries menu > Create User-Defined Query
1. Name: Enter the name of the query.
2. Select the filter to be used
   
   
3. Change using Simple Wizard 
1. Enter the New Filter Criteria.
2. Click OK
   
   
4. Click Exit
   
   
3. Next, setup the Letter/E-mail/SMS Template(s) for this query
4. Generate a Batch using the User-Defined Query (see above section)
5. Right-click on patients Card No. > Go To > Receipts
   
   

Receipt History 

Once the above query has been run, check the receipt history for each patient in the list.

1. Go to Patient Records > Receipts tab 
2. Reports menu > Receipts History 
1. Date: Select the period to base this report on
   
2. Header of: Select the Provider whose page header you would like to use
3. Show inactive providers as well: Tick to include inactive Providers
   
   

Edit a User-Defined Query Filter

1. Go to Debtors and Marketing > Queries tab
2. Type: Select the query from the list
3. Queries menu > Modify User-Defined Query
1. Select the filter to use to edit
1. Change using Simple Wizard
   
   
2. Change using Extended Wizard
   
   
2. Set the new filter and click OK