The below setting must be activated to design SMS and E-mail template reminders for appointments.

1. Go to Location Setup > General tab 
2. Group: Appointment Book
1. Use Templates for Appointment SMS/E-mail Notifications and Reminders SMS: Yes
   
   

1. Go to Debtors & Marketing > Mail Merge Setup tab
2. Mail Merge Category: Appointments 
1. Select Appointment Reminders
2. Click Type > Enter Type name, e.g. Reminder for All Providers
3. Click the Edit icon against SMS and E-mail Template 
1. Enter the reminder template. Add input fields using the Insert menu
   
   
2. Go to Template menu > Update > Template menu > Exit
4. Within Use for Providers section
1. Type is Default: Place a tick if this Type is the default type (optional)
2. Add: Click the Add icon  to select the Providers this type is to be used for
5. Repeat steps to add more reminder types (if applicable)

Patient Communication

Setup Appointment Scheduled SMS Template

With the Send SMS on Appointment Scheduling feature activated, setup the message that will be sent. 

Setup Appointment Arrival SMS Template

With Send SMS on Patient Arrival setting activated setup the message that will be sent. 

1. Go to Debtors & Marketing > Mail Merge tab
   
1. Mail Merge Category: Appointments
2. Select Patient Arrival
   
3. Click the edit icon to create the template 
   
1. Enter details of the template. Add input fields using the Insert menu.
2. Go to Template menu > Update > Template menu > Exit