This article covers the setup and use of Surcharges 

1. Payment Method Surcharges
   
2. Weekend & Public Holiday Surcharges

Payment Method Surcharges

Attention : Australian Dental4Web Users 

Card Payment Method surcharges is no longer permissible as of 1 October 2026.

1. Users should contact the relevant card network and/or their payment service provider to obtain further information.
   
2. Read here for more information from the RBA.
   
3. Instructions for Removing surcharges is found below 
   

A surcharge can be added to specific payment methods to cover the cost of using the selected payment method, e.g. American Express

Setup Surcharge Item

1. Click the navigation menu > Location Setup > Items page
   
1. Open the Category and Sub-Category to add the item (eg Miscellaneous) 
   
2. Click Procedure
   
3. Enter the Item Code (eg CCS)
   
4. Enter the Item Description (eg Credit Card Surcharge)
   
2. Under the Financial Details tab place a tick in Use for Surcharge
   
   
3. Under the Other Details tab place a tick in Non-Treatment
   
   

Setup Surcharge Fee

1. Click the navigation menu > Location Setup > System Tables page
   
2. System Table: Methods of Payment
   
3. Find or add the payment type that requires the surcharge (eg Amex, Eftpos)
   
4. Select the item created above from the Surcharge Item drop list
   
5. Enter the surcharge percentage
   
   

Switch on the General Setting to make Surcharge mandatory (link coming soon)

Entering Payments with a Surcharge

1. Create a receipt with the required Payment Method
   
2. The surcharge will be calculated and a message will appear
   
   
3. Click Yes to proceed with the payment including the surcharge amount
   
4. Click No to proceed with the payment without the surcharge amount (unless Make Payment Method Surcharges Mandatory is ON)
   
1. If Yes is selected, the amount of the payment will be updated
   
2. Click Create to save the payment
   
5. Two invoices will be created:
   
1. The first invoice will include the treatment items performed and the total of the fees
   
2. The second invoice will include the surcharge and the fee incurred
   
   
3. The surcharge item will be automatically added into the Treatment page
   
   

Remove Payment Method Surcharges

1. Click the navigation menu > Location Setup > System Tables page
   
2. System Table: Methods of Payment
   
3. Highlight the payment type that requires the surcharge removal (eg Amex, Eftpos)
   
1. Scroll to the Surcharge Item column 
   
   
2. Use the drop arrow to open the items list.
   
3. Select the blank option
   
4. The % is removed automatically
   
5. Repeat steps above for all  payment types with surcharge items
   

Weekends and Public Holiday Surcharges

Click here for Weekend & Public Holidays Surcharge instructions