eChat in Dental4Windows

eChat in Dental4Windows

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Below is how to View Incoming eChat Message, View eChat Inbox, Reply to eChat Message and Send eChat Message.

View Incoming eChat Message

  1. Incoming messages can be viewed and replied to. 
  2. Open the eChat inbox         
                                                                          
  3. Right Click on Message >Open   
                                                                           
  4. Click Reply or OK to close

View eChat Inbox

Open eChat Inbox

There are two options for opening the eChat inbox. 

  1. Click the upwards arrow in the eChat tray

  2. Go to menu > eChat

When the eChat tray indicates numbers like this , it means that there is x number of unread messages to total messages in your eChat inbox. In this example, there is 1 unread message out of a total of 2 messages in the inbox.

Minimise eChat Inbox

There are two ways to minimise the eChat inbox. 

  1. Click the minimise icon on the eChat inbox

  2. Click the downwards arrow on the eChat tray

Send eChat Message

Send an eChat message to an individual user or a group.
  1. Open the eChat inbox

  2. Click on the New Message icon

  3. Double click the recipient/s of your new message in the Recipient list

  4. Enter message

  5. The icons shown in the New Message window are designed to quickly insert commonly used details.
    1.  Date/Time: Inserts a current date & time stamp
    2.  Employee: Inserts the Title, Firstname and Surname of the current logged in eChat user
    3.  Patient: Inserts the Title, Firstname and Surname of last patient viewed in Patient Details
    4.  Find a Patient: Allows you to find a patient and insert their Title, Firstname and Surname
    5.  Spell Check: Performs a spell check of all words entered within the message
  6. Additionally, the user can user a Fast Note to add commonly used instructions quickly. Setup Fast Notes in Location Setup > Fast Notes tab.
  7. Click Send

Reply to eChat Message

Reply to an eChat message that has been received. 
  1. Open the eChat inbox

  2. Right Click on Message > Open

  3. Click Reply
  4. Enter the reply message. See Send eChat Message section above for details on the icons and fast notes

  5. Click Send

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