Dental4Web Frequently Asked Questions

Dental4Web Frequently Asked Questions

How to find the Practice's Customer Reference Number?

The customer ref # is found in the About D4Web window. To open, click ​the hamburger menu > System Information > About

Do Hicaps Trinity Terminals work with Dental4Web?

Yes, they are fully compatible
Info
Click here for instructions

How to process eftpos payment from Hicaps terminal when patient does NOT have their card or over the phone? 

HICAPS has removed the ability to send user entered card details in an EFTPOS Sale transaction, therefore the 'Enter Card Details" option is no longer available within Dental4Web receipt Window.
Manual Credit Card entries can be completed directly via the terminal. Then add the payment within Dental4Web manually

Why is the patients Medicare claim being declined?

This is often caused by there being a gap in the Member ID field of the patient insurance information. 
Remove any gaps found & ensure the Member ID and Series are correct.

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