Listed below are the general settings in the group SMS Settings. Note that the settings listed here may not be in the same order in Dental4Windows.

Where to find the General Setting

Settings

Auto-Update appointment status

1. Auto-Update appointment status
   
1. Yes: The appointment is updated (default setting)
   

Display Reply received notification

This feature is only available to those set up with SMS capabilities. Pre-requisites for Setting up SMS in D4W/PSS

1. Display Reply received notification
   
1. Yes: The icon appears when a patient replies to the SMS (default setting)

Ignore 160 character message limit

A general setting has been created to allow this.

1. Ignore 160 character message limit
1. No: If the number of characters exceeds 160 characters a warning will appear and the template will not be able to be saved (default setting).
   
2. Yes: The template will be able to be saved and the number of messages will be displayed

If an SMS is sent and exceeds the 160 character limit, it will be billed as two (or more) messages.

No Response for Appointment Reminders

If patients reply with any other text, e.g. No sorry, the appointment will not be updated.

Common replies can be added to be recognised as No when an SMS reply is received in Dental4Windows.

1. No Response for Appointment Reminders
1. Click Add
2. Enter the text required
   
3. Repeat as necessary
2. Click Exit when finished

Move Replies to Archive after Auto-Updating appointment status

This setting allows users to choose whether Dental4Windows moves replies to Archive within SMS Manager after an auto-update of the appointment status has occurred.

This setting will work when Auto-Update appointment status (see below section) setting is set to Yes.

1. Move Replies to Archive after Auto-Updating appointment status
   
1. For Yes and No replies: The reply is moved to Archive if the appointment is updated as Y or Z (default setting, recommended)
   
2. For Yes replies only: The reply is moved to Archive if the appointment is updated as Y
   
3. For No replies only: The reply is moved to Archive if the appointment is updated as Z
   
4. Don't move to Archive: No replies are moved to Archive
   

Send Automated SMS on Patient Registration

1. Send SMS on Patient Registration: Yes
   

Next, Setup Patient Registration SMS Template

Send SMS Recalls

1. Send SMS Recalls
1. Yes: Recalls and Queries can be sent by SMS (default setting, recommended)
   

Set the SMS Threshold for Automated Batches

To control the number of SMS allowed to be sent from a batch, set an SMS Threshold. 

Only users with security permission can set/edit the SMS: Run Batch above Threshold and SMS: Adjust Threshold. 

Set Security on Modules/Features/Actions Set Security Permissions

1. Enter the number in SMS Batch Threshold   

SMS Reply Retrieval Method

This setting allows users to choose whether SMS replies are automatically retrieved, or manually by the user with SMS Manager.