1. Go to Patients > Treatment tab
2. Itemised Invoices menu > New Invoice Only
   
   
1. Change the Main Responsible Party to Insurance > DVA Online
2. Tick Claim through Medicare Online to open the DVA Claim Details box
   
   
3. The below fields will be auto populated if the information was entered in Patient details tab
   
1. DOB: The patient's Date of Birth
2. Card Number: The patient's DVA Card Number
3. Card Type: Gold/White
4. Conditions: The patient's medical conditions
5. Referring Prv: Referral Source
4. The below will need to be entered by the surgery at the time of the claim if necessary.
1. Referral Override: Select from the drop list
2. In Hospital: Select from the drop list
3. Hospital Name: Enter the hospital name for the procedure
4. Admission Date: Enter the Date
5. Discharge Date: Enter the Date
5. Notes: Click the Notes column
   
   
1. Distance KM: Select the distance
2. Number of Teeth: Select the number of teeth
3. Jaw: Select from the drop down list
4. Time of Service: Enter the time
5. Multiple Procedure Override: Select from the drop down list
6. Duplicate Service Override: Select from the drop down list
7. Service Text: Enter the details of the service
6. Click OK
7. Click Print. The Treatment Service Voucher printout must be on A4 paper.
8. The item/s will turn purple to signify they have been included in a claim.
9. The voucher can be reprinted under the Claims tab.

Reprint Payment Report

1. Go to Insurances > DVA Claims tab
2. Operations menu > Select Reprint Payment Report
   
   

1. A/C Name: Bank Account name
2. BSB: BSB number
3. A/C#: Account name
4. Deposited: Total amount paid on the account
5. Run Date: Date paid the amount
6. Run Number: Reference number for this transaction

If the invoice wasn’t paid in full by Medicare the system will automatically create an adjustment discount.

Any discount created in Invoice tab will be created under DVA Online discount category.

1. Go to Patients > Invoices tab
   
   

If any claim has been returned with error/s each exception will need to be accepted before claims are moved to the Processing area.

Check the Claim

1. Go to Insurances > DVA Claims tab
2. Transaction: Processing
3. Click the Invoice Number to see the DVA claim details
   
   
4. Click Accept to accept the voucher

Wait 48 business hours (not including weekends) and retrieve the claim again.

If the error remains after 48 hours contact Medicare to find out why (possibly due to the provider details being incomplete when the DVA form was submitted)

Contact Centaur Support if the error persists.

DVA Online - Retrieving Claims

Medicare requires 24-48 hours to assess any online claim after being submitted All claims stay in the processing area until the claim has been processed by Medicare.

1. Go to Insurances > DVA Claims tab
2. Transaction: Processing
3. Highlight the claim to be retrieved
4. Click Retrieve to check if the claim has been processed
   
   
1. Status: Unprocessed/Error 2023
2. Voucher: Voucher Number
3. Rebate: Rebate Amount
4. Exception: Exception Amount
   

When the claim is returned successfully the following message will appear and the processed claim will be moved to the Payment area.