MediaSuite: Launch MediaSuite from Dental4Windows

MediaSuite: Launch MediaSuite from Dental4Windows

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Listed below is how to launch MediaSuite from Dental4Windows.

Launching MediaSuite from Dental4Windows

MediaSuite can be launched five ways from Dental4Windows.

Red Tooth Icon

  1. Go to Patient Records > Charting/3D Charting/Perio/Treatment Plan or Treatment tabs 
  2. Click the tooth icon. This can be red, blue or green

  3. This will launch MediaSuite

Flashing Tooth Icon

  1. Go to Patient Records
  2. If the patient has x-rays present, the second square from the left will flash. Click this box while solid and Mediasuite will launch

Appointment Book

  1. Go to Appointment Book > right click patients booked appointment
  2. Select Go to > MediaSuite Imaging

  1. Go to Patient Records > Charting/3D Charting/Perio/Treatment Plan or Treatment tabs 
  2. Click the corresponding menu (e.g. Charting, Perio, Treatment Plan or Treatment) and select Run Centaur Media Suite

Charting Tab

  1. Go to Patient Records > Charting or 3D Charting tabs 
  2. Find/View menu > Show Images-Video-CMS > this will display the last 50 x-rays taken for the patient

Click the thumbnail of the x-ray once to launch MediaSuite and open the x-ray

Nothing happens when clicking on the MediaSuite link

This problem usually happens when the MediaSuite database isn't running or the Dental4Windows application was started before the MediaSuite database.

How to Fix
  1. Ensure the link is setup as MediaSuite by hovering over it to see that it says "Centaur Media Suite"(Be aware the colour of the tooth icon may vary).    
    If it does not say this, please call Centaur Support to have it setup as MediaSuite. If it does, proceed to step 2. 
                                                                          
  2. Next try closing and re-opening D4W. If an error appears saying Unable to connect to Centaur Media Suite database engine

    Proceed to step 3. If not, the MediaSuite link should now work.
  3. Go to the server computer where the database is located and follow the DBLocate guide to check whether the database is running or not.
  4. If the CMSImg does not appear, follow this guide to start the database. (Insert link to starting MediaSuite DB article)
  5. If the CMSImg does appear, make sure the PC can connect to the server computer. You may need your IT Technician to test this. If they can connect, you can call Centaur Support. 

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