Kickstart Dental4Web Training for New Staff: New Front Desk Staff
Give your new front desk staff a head start with targeted Dental4Web training. This collection includes links to our training tools, key information, and the interface features most commonly used in their role. These articles represent the essential topics our trainers typically cover during new staff orientation sessions.
Staff Setup
Before the new staff member begins using Dental4Web, ensure they are added to the system
Related topics may include:
New Staff Training Tools
We have multiple Learning tools to support your practice kickstart the new staff Dental4Web training, including our award winning Learning Centre.
Support & Learning Tools for Dental4Web
You don't have to be a new staff member to access the learning centre. Its a great refresher tool.
Link found in Support & Learning Tools article above.
Dental4Web
Listed below are the areas we think the Front Desk staff member may use most often (but not limited to).
Appointment Book
With related topics for Using Appointment book, including standby list, cancellations, breaks, preset slots, sms reminders, check in etc.
eAppointments
Appointment and/or Patient eAppointments checking, including booking & name conflicts
Patient Details
General instructions for: find options, editing, photos, guardians, categories within the Patient page
Manage Patient Records
Understanding Family Heads & Members including: Adding new patients, editing head & member relationships & moving patients between families groups all within the Patients page
Popular Articles for setting up or using Patient Details features may include
eForms
Manage patient conflicts, view completed forms
Claiming & Payments
Using your HICAPS or TYRO terminals
CDBS Claims via bulk Bill, Unpaid, Fully paid or Partially paid
Other popular payment procedures may include: Payments via Treatment page, Deposits, Discounts, Refunds, Reverse, Editing,
National Dental Plan (NDP)
PatientCare
PatientCare Setup & Manage, Journeys, Using the Portal & Reports